14-day money-back guarantee
If you're not happy with TheInvoiceAI Pro ($9/month), you can ask for a full refund within 14 days of any payment: your first payment or a monthly renewal. No reason needed. The refund goes back to the payment method you used.
How to ask for a refund
- Reply to your Paddle receipt email, or find your order at paddle.net and choose to request a refund; or
- email us at support@theinvoiceai.com from your account email address, and we'll arrange it with Paddle.
We aim to approve requests within 2 working days. Once processed, your bank or card provider usually takes 5–10 working days to show the money back in your account.
Who processes payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and issues refunds on our behalf. Taxes charged on a refunded payment are refunded too.
Cancelling
You can cancel Pro at any time from Billing in the app (Manage subscription). Cancelling stops future payments. Pro stays on until the end of the month you've paid for, and you keep all your data on the Free plan afterwards. If you cancel more than 14 days after a payment, that payment isn't refunded, but you won't be charged again.
Your legal rights
This policy is in addition to your rights under consumer law. If something we provided is faulty or not as described, contact us and we'll put it right or refund you, whatever the timing.
Exceptions
We may refuse a refund where there is clear evidence of fraud or abuse of this policy (for example, repeated subscribe-and-refund cycles). The Free plan costs nothing, so there's nothing to refund.
See also our Terms of service and Privacy policy.